Privacy Policy

This Privacy Notice governs the manner in which K16 Solutions, Inc. ("K16", "we", "us", and/or "our") collects, uses, maintains, and discloses information collected from and about you when you visit our website, https://k16solutions.com/ ("Site"), use our products and services, including Scaffold Designer, Migration, Replace, Archiving, AI Detection, and DataX (collectively, "Services"), engage with us through our newsletters, emails, and branded social media accounts; or otherwise interact with us. This Privacy Notice also describes certain legal rights you may have, subject to applicable law, and how you can exercise them.

For the purposes of the Privacy Notice, "Personal Information" means information about an identified and identifiable individual, as defined by applicable law. This includes information that alone or in combination with other information may be used to identify, contact, track, or locate you. Some information that is automatically disclosed to us or collected by us through your use of our Services meets this definition.

Please read this Privacy Notice carefully. In addition, please review the K16 Site Terms, and any agreement between you and K16 which govern your use of the Services and any content you submit to us in connection with the Services.

Scope of Privacy Notice

This Privacy Notice applies to Personal Information we collect and use for business purposes, including information we collect from and about visitors to our Site, customers when they register for or access the Services, and individuals in relation to our marketing activities.

This Privacy Notice does not apply to Personal Information K16 processes at the direction of our customers in our capacity as a processor, service provider, or equivalent term. K16 has no direct control or ownership of the Personal Information we process on behalf of our customers, and we process that data solely in accordance with our customer's instructions. In addition, this Privacy Notice does not apply to any third-party applications or software that integrate with the Services.

Information We Process

Information we collect directly from you

We may collect Personal Information from you in a variety of ways, including, but not limited to:

When you fill in forms on our Site, including when you contact us for additional information or request a trial or demo;
When you purchase Services;
When you create an account and add authorized users as well as when authorized users create their accounts and generate their login credentials;
When you use our Services;
When you subscribe to customer alerts, complete a survey; or register for a training, webinar, or other event;
When you email us to ask a question or use our web-based customer service feature;
When you post, share, or communicate with us through integrated chat providers;
When you communicate with us through our branded social media accounts.

Information we collect indirectly

We may collect certain information automatically as you navigate our Site and Services or interact with our communications. The information we collect automatically can include:

Device, internet, and mobile information
Location-related information
Information about your visit to our Site
Information about your activity on our Services
Errors, crash reports, and other information relating to technical problems

Web browser cookies

Our Site may use "cookies" or similar technologies to collect the information above and to enhance user experience. A "cookie" is a small text file that websites send to a visitor's computer or other internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser.

How We Use Collected Information

K16 may collect and use Personal Information for the following purposes:

To provide our Services
To provide customer service
To personalize user experience
To improve our Site
To further our networking, marketing, and social strategies
To protect against, identify, investigate, and respond to misuse of our Services
To support our general business operations
To run a promotion, survey or other Site feature
To send users information they agreed to receive

How We Protect Your Information

We adopt data collection, storage and processing practices, and security measures we believe are appropriate to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information and other data.

Contact Us

If you have any questions about this Privacy Notice or how we handle your Personal Information, please contact us at privacy@k16solutions.com or you may write us at:

K16 Solutions, Inc.
3100 W Ray Rd, Ste 201
Chandler, AZ 85226